Order taking: If you have an e-commerce store, the call center agents can walk your customers through it and help them process orders to reduce cart abandonment.
#Callcenter pro pro
Lead capture: Call Center Sales Pro agents can capture callers’ contact information for later reference and to use in your marketing campaigns. Message taking: Agents can simply take messages from callers and pass those messages on to you or your staff by phone, SMS text, email or all three. Live answering: Agents answer calls for your business 24/7/365 and read from a predeveloped script to promote your brand’s particular message. These are some of Call Center Sales Pro’s answering services: Call Center Sales Pro kicks things off with your company by analyzing your call data and business trends to devise a unique answering services plan for you. The company began as a consultation service and grew into a call center, but consultation remains a key component of its outsourced call center services. Answering Service FeaturesĬall Center Sales Pro develops custom plans for each client based on their specific needs, goals, call volume and scope of services required. This includes comment moderation and engagement with other social media users.įor all of our call center service recommendations, visit our best picks page. Social media monitoring: You can also outsource your company’s social media monitoring to Call Center Sales Pro. Agents will manage the chat around the clock, giving customers another way to contact your business. Web chat: Call Center Sales Pro can implement live chat on your website’s homepage. Email management: Call Center Sales Pro can manage your email channels to further reduce your company’s communication workload. Call Center Sales Pro will help you moderate these forums to manage obscene or unhelpful content appropriately. Comment moderation: If you manage an e-commerce store on a third-party platform like Amazon, that means people can leave comments and reviews. These services include placing orders over the phone, working with suppliers to find new products, and conducting market research through polls and surveys. B2B outbound calls: The outbound call center services primarily focus on the B2B end of business rather than consumer-facing tasks. Customer service includes handling sales and product support, technical support, and complaints. Customer service: Call Center Sales Pro can handle your customer service, fielding callers without giving away that they are with an outsourced company. Call Center Sales Pro offers one of the more diverse selections of call center services in our review, including the following: You can also employ its agents to moderate comments on your Amazon stores, manage your email accounts, offer live chat service on your website’s homepage and monitor your social media pages. Call Center Service FeaturesĬall Center Sales Pro’s call center services provide a more advanced way to engage with your customers through inbound calls or to engage with your suppliers and partners through outbound calls. 
For small and midsize businesses, Call Center Sales Pro generally requires a three-month contract, and larger businesses need to sign a yearlong contract. The company also has contract minimums, unlike most of the call centers in our review. The company also offers a blended model that makes use of both agent types based on your typical call volumes throughout the day.Ĭall Center Sales Pro also charges a setup fee, which depends on the scope of your service and the amount of technological setup and programming required. Shared agents range from 80 cents to $1.20 per minute depending on your call volume and account complexity. Dedicated agents range in cost from $28 to $36 per hour depending on your account’s complexity. The company offers both shared and dedicated agent models, which are priced differently. PricingĬall Center Sales Pro tailors its plans on a client-by-client basis, so pricing varies widely by call volume and scope of services. For all of our answering service recommendations, visit our best picks page.
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